Carpet Cleaning Service FAQ

How long has Steam ‘n’ Dry Carpet Cleaning Auckland been in business?

Steam ‘n’ Dry Carpet Cleaning Auckland premium services evolved out of a very successful company known as “High-Quality Carpet Cleaning”. In 1987, Graeme Stephens, an Auckland-based entrepreneur with a passion for customer service, founded High-Quality Carpet Cleaning. His dream was to establish High Quality as the best carpet and upholstery cleaning service provider in South Auckland, North Shore, East and West Auckland, through excellent quality and complete customer satisfaction.

What type of carpet cleaning should I get?

One that cleans your kind of carpet fibre, One that is affordable, and One that uses chemicals that you are happy with for you and the environment

Can you help with the black filtration lines around rooms and under doors?

Steam ‘n’ Dry Carpet Cleaning Auckland premium services has an exclusive edge cleaning tool that is guaranteed to remove or reduce the black filtration lines that most homes have around the edges of their carpeted rooms. For especially tricky filtration lines, it may take more than one cleaning to reduce or remove the black edges.

Should I read carpet cleaning reviews?

Yes, this is very important because it gives you an inside to the carpet cleaning, customer feedback. Steam ‘n’ Dry Carpet Cleaning Auckland premium services has the best 5-star carpet cleaning reviews in South Auckland, North Shore, East, West Auckland.

What price will it cost?

Thus, it depends on the company you use. Feel free to request a quote, and we will send it to some local suppliers for you.

Do you reuse dirty water?

No. We have separate clean and unclean water reservoirs in our trucks, and the two never come in contact. Steam ‘n’ Dry Carpet Cleaning Auckland premium services portable units also have separate water tanks with having an upgraded automatic freshwater filling system and used water removal system.

How soon can my carpet cleaning service be done?

If that is important to you, then make sure you ask what time frame it can be cleaned the same week as your contact.

What types of sofa, couch, furniture upholstery fabrics do you clean?

At Steam ‘n’ Dry Carpet Cleaning Auckland services, we clean Synthetic fabrics include acetate, microfibre, nylon, polyester, rayon blends and vinyl. Steam ‘n’ Dry Carpet Cleaning Auckland professional services clean Natural fabric include cotton, cotton blends, leather, linen, and wool.

Why should I have my carpets professionally cleaned?

Carpets and fabrics that are not adequately cleaned and maintained have the potential to cause a variety of health problems. When you get professional carpet cleaning for your home, you improve the indoor air quality of your home or work environment. At the same time, you extend the product life of your carpet.

Do you guarantee spot stain and odour removal?

We cannot ethically guarantee 100% stain removal, because no carpet or upholstery is stain-proof. We also cannot guarantee removal of non-food substances: vomit, medication, urine, makeup, filtration lines or other staining substances. Steam ‘n’ Dry Carpet Cleaning Auckland cannot guarantee removal of stains or spot removal.

What is the difference between a spot and stain removal?

A spot is a substance of food, grease, or dirt that has adhered to the carpet fibre but has not become set. A professional carpet cleaning service can easily remove spots.  A stain, on the other hand, is more advanced and may have become fixed, requiring additional treatment.

Does the weather affect my upholstery or carpet cleaning?

The weather outside does not affect our ability to clean your carpets or your drying time, so you needn’t worry about cleaning on a cold or rainy day. Steam ‘n’ Dry Carpet Cleaning Auckland, equipment is to clean effectively in the hot or cold weather,

How do to keep my carpets clean?

If you are wearing street shoes, use an entry mat to remove most of the dirt before entering the house. It’s better to remove your shoes upon entering. If you encounter spills and accidents on your carpet (either from pets or people), it’s best to treat these immediately by Steam ‘n’ Dry Carpet Cleaning Auckland professional service.

How long will it take for my cleaned carpets to dry?

Average carpet drying time after using Proprietary truck-mounted equipment uses 80°C Hot Steam 5 x better clean. Stain kills virus dust mites is 1-4 hours. Average drying time for upholstery is 1-2 hours. Drying times may be affected by factors beyond our control, such as the type and weave of your carpet, type of equipment required to correctly complete your cleaning, specialty spot removal, the application of carpet protector, and the air temperature and air circulation in your home.

How often should I get a carpet cleaning service?

People who are asthmatic or have allergies should have their carpets cleaned about every 12 months. Vacuuming alone will not solve your problem. Professional cleaning is the solution to killing dust mites, which is the number one cause of allergens found indoors.  It’s best to get a professional carpet cleaning about every 12 months or so.

Do you move furnishings?

We move and replace most furniture such as end tables, coffee tables, chairs and sofas. In bedrooms, we clean the traffic areas around heavy, large furniture. We do not move pianos, TVs, computers, china cabinets, and other large or fragile items if our Steam ‘n’ Dry Carpet Cleaning Auckland technician cannot safely move.

Steam clean or dry cleaners: which is a better method?

We recommend our steam carpet cleaning service to almost all of our Steam ‘n’ Dry Carpet Cleaning Auckland customers. Not only does steam cleaning penetrate the fibres of the carpet for the deepest clean, but it also kills any bacteria, mites, and fungus that may be living there. This method guarantees the cleanest, most hygienic results, possible while prolonging the life of your carpet. In some circumstances, we will recommend dry cleaning, primarily when the carpet must be used immediately after cleaning.

Who do I pay the cheque?

You always make your cheque out directly to Steam ‘n’ Dry Carpet Cleaning Auckland professional services. We are a franchised system, so you may be asked to include the name of the franchise in front of Steam ‘n’ Dry Carpet Cleaning Auckland service. You should never make your cheque out to the individual that has performed your cleaning. $20 charge applies to returned (NSF) cheques.

What should I expect from a premium carpet cleaning service?

At Steam ‘n’ Dry Carpet Cleaning Auckland professional services, we guarantee the very highest standards of quality carpet cleaning in Auckland, during and after every job:

  • A friendly, and flexible cleaning service that suits your exact needs and schedule
  • Expert advice on the best cleaning method for your carpet
  • A full initial walkthrough of all areas cleaned to highlight any potential issues or problematic stains.
  • The latest carpet cleaning equipment and methods
  • Full furniture removal and replacement before and after cleaning
  • The highest health and safety standards before, during and after the job
  • Expert advice on carpet maintenance and care once the job is completed

How can I pay you?

All jobs are cash on delivery. For the safety of Steam ‘n’ Dry Carpet Cleaning Auckland professional services employees, our preferred methods of payment are secure options such as Visa, Mastercard, American Express or cheque. If you wish to pay by cash, the exact change would be appreciated as our technicians do not carry cash floats.

How Long Will It Take For My Carpet Cleaning Service?

With our Steam ‘n’ Dry Carpet Cleaning Auckland professional services latest technology, it doesn’t take long. A good rule of thumb is to allow about 30 minutes per room. Thus, it can vary depending on the size of the room, the amount of furniture moved, the age and condition of the carpet, and stain removal. Rest assured that we will get the job done quickly and efficiently so you can use your living space or office as soon as possible.

What do I have to before the carpet cleaning service?

Before Steam ‘n’ Dry Carpet Cleaning Auckland service arrival, we ask that you move any breakables safely out of the cleaning area, and then do a thorough vacuum of the carpeting.

How Often Should I Have My Carpets Cleaned in Auckland?

At Steam ‘n’ Dry Carpet Cleaning Auckland, we recommend that you have your carpets professionally steam cleaned once a year. Most carpet manufacturers recommend this too. That said, cleaning requirements can vary significantly from home to home. If you have kids and pets, you may want to consider cleaning twice a year, while if you live alone or with another adult, then once every couple of years may be sufficient. Try to think of it as preventative maintenance. If you feel your carpet is beginning to look a bit shabby or dirty, then it is probably time for a professional steam clean.

Do I need to be there for the Auckland carpet cleaning?

We do strongly recommend that you are present for your cleaning services. We do a Pre-Inspection walkthrough upon arrival, which provides the Technician with valuable information about your needs and expectations. We qualify the job requirements (i.e. stains requiring special attention), note any pre-existing damages and explain the Steam ‘n’ Dry Carpet Cleaning Auckland professional service process.

Should I Avoid Walking On My Carpet After the Cleaning?

It depends on several factors, the cleaning method, humidity and airflow. If you use Steam ‘n’ Dry Carpet Cleaning Auckland expert services dry cleaning method, then you can use your carpet immediately after cleaning. After steam cleaning, it can take your carpet anywhere between eight and 24 hours to dry completely, though in most circumstances you can safely walk on it within a couple of hours.

We’ve had flooded carpets, can you help?

If it is a freshwater flood, we can help, and Specialty Cleaning pricing would apply. If it is sewage than unfortunately Steam ‘n’ Dry Carpet Cleaning Auckland expert services cannot perform a cleaning, however, we send our restoration team.

Will All Carpet Stains Be Removed?

Our steam cleaning method removes the vast majority of stains, including household spillages such as tea, coffee or red wine.

Some stain removal options remove 97% of stains and spots. Steam ‘n’ Dry Carpet Cleaning Auckland expert services crew will try to identify any problematic stains before cleaning and advise on alternative stain removal cleaning methods d. Regular vacuuming and yearly steam cleaning of your carpets will significantly reduce the chances of stubborn stains setting in.

Do you clean my Persian rugs them in my home?

We clean the area rugs in your home. With the Proprietary truck-mounted equipment uses 80°C Hot Steam 5 x better clean, stain kills virus dust mites. We will not over-wet area rugs or cause damage to the floor underneath.

Is it true that my carpet gets dirty faster after cleaning?

Thus, can sometimes be the case where lower quality cleaning methods have used that leave behind cleaning agent residue that attracts dirt. Steam ‘n’ Dry Carpet Cleaning Auckland, expert services state-of-the-art equipment, cleaning agents and cleaning methods ensure that no residue is left behind so your carpet looks as good as new for months after cleaning.

Can you clean highrise buildings or apartments?

Yes. We use a portable unit instead of the truck-mounted unit, so Steam ‘n’ Dry Carpet Cleaning Auckland expert services technicians will need access to an electrical outlet, a water source (water tap) and a disposal area (the proper recommended disposal area is a bathroom toilet)

Do You Offer Any Other Carpet Cleaning Methods?

In addition to our steam and dry carpet cleaning services, we also offer bonnet chem dry carpet cleaning. This method primarily ‘buffs’ your carpet to remove dirt and particles. Steam ‘n’ Dry Carpet Cleaning Auckland expert service recommend this as a useful interim cleaning method that may prolong the life of your carpet without the need to commit to a full clean.

Can I get the same carpet cleaner technician I had last time?

We at Steam ‘n’ Dry Carpet Cleaning Auckland expert service certainly do our best to accommodate your technician requests and are usually moderately successful in that regard. If you would like to request a Technician, please mention it to your Customer Service Representative when you call to book.

Do you guarantee your carpet cleaning work?

Steam ‘n’ Dry Carpet Cleaning Auckland expert service stands behind all of its work- all work comes with a 7-Day guarantee, giving you time to report any deficiencies that may arise.

How Important is Vacuuming My Carpet?

Vacuuming your carpet is essential to keep it clean and hygienic while prolonging its life. Steam ‘n’ Dry Carpet Cleaning Auckland recommend that you vacuum your carpets at least once a week with a quality vacuum cleaner. In high traffic areas or rooms where you keep pets, you may want to consider more frequent vacuuming, even as often as once a day.  Remember that slow and steady vacuuming is the way to go to ensure maximum removal of dust and dirt.

Do you do after hours of carpet cleaning services?

Yes, with advance notice, Steam ‘n’ Dry Carpet Cleaning Auckland expert service can have technicians available for any special cleaning needs or unique circumstances. Please call us for information, scheduling and pricing.

Which suburbs do you provide carpet cleaning?

We are active n the following suburbs: in South Auckland, North Shore, Eastern Bays, West Auckland and Hibiscus Coast

How long does the carpet cleaning service process take?

At Steam ‘n’ Dry Carpet Cleaning Auckland expert service, we know that your time is valuable, so we are conscious of that while we are in your home. The average cleaning takes between 1-2 hours, t we always guarantee a minimum of 1 hour per household to be able to complete a proper pre-inspection, cleaning and post-inspection. If you have your whole house done, then you should plan on longer than the 1-2 hour average.

What method of cleaning do you prefer?

As professionals, we are trained, in using all of the cleaning methods. Steam ‘n’ Dry Carpet Cleaning Auckland expert services frequently use the method recommended/required by the carpet manufacturer. In most cases, this will be truck-mounted hot water extraction, also known as steam cleaning.

How often should carpets be cleaned?

Carpet manufacturers and respiratory specialists recommend getting a professional cleaning at least every 12-18 months. Your carpets, upholstery, and mattresses act as air filters in your home and trap contaminants. If you are waiting for your carpets to look soiled before cleaning, then you are waiting too long. Schedule your cleaning on a regular cycle to ensure a clean in-home air environment with Steam ‘n’ Dry Carpet Cleaning Auckland expert services.

Will carpet cleaning cause my carpet to re-soil faster?

No. We use the best cleaning solutions and cleaning procedures. Steam ‘n’ Dry Carpet Cleaning Auckland expert services solutions don’t cause re-soiling, and our truck-mounted methods leave minimal residue, leaving your carpet soft and clean.

Why don’t you match cheaper competitor prices?

In the past, carpet cleaning companies have had a bad reputation for “bait & switch”- offering a low price to get you to book an appointment. Once you have taken time out of your schedule, and they are there to do the cleaning, they add on extra fees for sanitizing, deodorizing, waste handling, travel, fuel, etc. Often the customer ends up with a bill that is much more than the original amount quoted.

Can you remove pet urine spots and stains from my carpet?

Urine spot restoration can be a complicated procedure. The type of carpet and the degree of contamination significantly affects the outcome. Often Steam ‘n’ Dry Carpet Cleaning Auckland expert service can achieve very satisfactory results using new topical solutions and treatments.

What are the living room and dining room combination?

In many modern developments (especially condominiums, apartments, basement suites and townhouses) there is no apparent separation between living room and dining room areas.

Are your cleaning solutions safe for my family and pets?

Yes. We are very aware and concerned about using the safest products in your home. At your request, Steam ‘n’ Dry Carpet Cleaning Auckland expert services will gladly provide you with safety information about any of the products we use in your home.

Is Teflon stain protector included in your base price?

Steam ‘n’ Dry Carpet Cleaning Auckland expert services fibre protector, Teflon stain Guard, is not included in our base price. Although carpet manufacturers do recommend reapplying fibre protector with every professional carpet cleaning (it is a requirement to keep a new carpet warranty valid), we leave that choice up to each customer. Our Proprietary truck-mounted equipment uses 80°C Hot Steam 5 x better clean. Stain kills virus dust mites, North Shore West South.

Experienced, Researched and written by the Stephens family. Thus, includes Graeme an IICRC master restoration Technician 2001, with over 32 years of upholstery and carpet cleaning in Auckland services experience.

Updated:12th May 2020